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Accessible services and technology


Recommendation 1: Enhance the capacity of the assisted living registry to enforce the Community and Assisted Living Act by substantially increasing the number of assisted living investigators, and by developing policies that build on the inspection provisions in the act.

These policies should:

  • Mandate yearly inspections of all private-pay and publicly subsidized assisted living residences; and
  • Mandate all publicly subsidized and private-pay assisted living residences to post clear and detailed information about how and where residents, families and staff can access the complaints process of the assisted living registry, including public reporting on compliance.



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