19 search results for
Union of BC Indian Chiefs
Recommendation 6:
Work with First Nations to establish a complaints protocol(s) or process(s) to support continued learning amongst retailers and service providers, and a safe experience for status card users.
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Recommendation 12:
Take seriously their responsibility for comment moderation, both on news sites and when shared to official social media channels.
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Recommendation 1:
Take immediate action to address systemic discrimination in policing by ending all street checks in Vancouver and BC. Street checks are harmful and discriminatory for Indigenous, Black, and low-income communities.
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Recommendation 3:
Significantly improve its adherence to its own service standard for processing applications for status cards, and publicly publish its performance data relative to meeting this standard.
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Recommendation 5:
Radically improve its distribution network to service providers and retailers about status cards and the fact that they remain valid after expiry.
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Recommendation 10:
In retail context in particular:
- Establish clear and efficient workflows for status card use, to make this common experience more seamless for all involved.
- Ensure training about the tax exemption, and how to appropriately process the tax exemption.
- Ensure orientation to expected behaviours of staff when processing a status card – including definitions, examples, and negative consequences for displaying racism, discrimination, stereotyping, and microaggressions.
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Recommendation 13:
Employ credible editorial tools (e.g., Reporting in Indigenous Communities riic.ca) to reduce the continued feeding of anti-Indigenous stereotyping in news headlines and articles.
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Recommendation 4:
Develop plain-language, standardized public information about status cards for retailers and other front-line staff, in particular a clear online toolbox addressing the question “I am serving someone who is using their status card, what do I need to know?” This should include a clear statement that an expired status card is not invalid.
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Recommendation 7:
Develop options for, and engage with First Nations on, a consistent and streamlined systems solution for use of status cards to reduce time spent at the till in a way that benefits status card holders, and makes the process less variable and paper-heavy for retailers.
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Recommendation 1:
Clearly renounce the racism that status First Nations experience when using this form of identification.
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